These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the specific Hotel’s terms and conditions/ cancellation policy and the privacy statement).
These pages, the content and infrastructure of these pages, Car rental and tour service provided on these pages and through the website (the “service”) are owned, operated and provided by The Bali Travels and are provided for your personal, subject to the terms and conditions set out below.
1. Scope of our Service
Through the website we (The Bali Travels) provide Bali car rental with driver and Bali tour service, as well as an online platform through which hotels (including all types of temporary accommodation) can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through The Bali Travels, you enter into a direct (legally binding) contractual relationship with the hotel at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant hotel and sending you a confirmation email for and on behalf of the hotel.
When rendering our services, the information that we disclose is based on the information provided to us by the hotels. As such, the hotels are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any hotel made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
The Bali Travels is solely a Bali car rental with driver and tour services provider as well as advertising & booking agency site (including activities, hotels and villas reservation). The reservation handled by Bali Travels, Located at JL. Gn Andakasa no.69, Denpasar – Bali, Indonesia . Any reservation made from system of thebalitravels.com will do the reservation through The Bali Travels. By booking with us you accept that The Bali Travels will not be held liable for any injury, loss or damage to individuals or property resulting from reservation and/or participating in the activities advertised
2. Prices and Best Price Guarantee
The prices on our site are highly competitive. All prices on the Bali Travels website are per room for your entire stay and are displayed including tax unless stated differently on our website or in the confirmation email.
Sometimes cheaper rates are available on our website for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
In the event of a cross out rate, we have compared the offered rate with the second highest rate (to be) paid by another customer who made a reservation for that or a similar room within a period of 45 days before and 45 days after your (contemplated) stay. This means that you get the same room for a lower price compared to other customers who booked that room.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
3. Privacy
The Bali Travels uses high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant hotel of your choice, we will not disclose your personal information to third parties without your consent.
4. Hotel Booking Service is Free of Charge
Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate. We will not charge your credit card, as you will pay the hotel directly for your stay.
5. Cancellation
By making a reservation with a hotel, you accept and agree to the relevant cancellation and no-show policy of that hotel, and to any additional (delivery) terms and conditions of the hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel (the delivery terms and conditions of a hotel can be obtained with the relevant hotel). The general cancellation and no-show policy of each hotel is made available on our website on the hotel information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
If you would like to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation.
6. Further Correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly before your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay at the hotel inviting you to complete our guest review form. Other than the email confirmation providing for the confirmation of the booking, the guest review invitation and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.
7. Bali car rental, Tour service and Activities
Our main services are Bali car rental with driver and Bali tour services; All activity descriptions and information has been provided to The Bali Travels from the participating companies. Although every effort is made to keep information up to date and correct The Bali Travels will not be held responsible for any differences that may occur on any activities booked. Activities booked with less than 7 days notice can not be guaranteed available. Please contact us if booking with less than 7 days notice to ensure availability.
Tours are not confirmed until you receive your booking receipts. In the unlikely event you book a tour and it is not available you will have the option of selecting another date or a full refund will be credited to your account within 7 days. Booking receipts must be printed and presented upon pick up or entry to your tour as proof of payment.
Bali Travels &/or the participating Tour Company reserves the right to change booking times if the need may arise. Unless otherwise stated we do not include baby seats, wheelchairs or any other non fixtures in our vehicles or tours. We may be able to arrange these for you for an additional cost if sufficent notice is given.It is the responsibility of the customer to inform Bali Travels of any change of flight or hotel details.
For tours including return transport please ensure you are in the lobby of your hotel at the scheduled pick up time. Drivers will wait for up to 2 hours after your flight is scheduled to land for airport pickup.
Rescheduling may be made directly through the Tour Company or by contacting us via email at info@thebalitravels.com or on our emergency contact number. Notice of at least 3 hours before your scheduled pick up time must be given to reschedule any tour. Every effort will be made to help with rescheduling however rescheduling depends on availability and can not be guaranteed.
Safety Guidelines & Age Restrictions
All Watersports are subject to weather and wind conditions. In result of cancellation you will have the choice of rescheduling, participating in another activity or receiving a full refund credited within 14 days.
Private Charters are subject to weather conditions. In the result of cancellation you will be offered the chance of rescheduling or a full refund will be credited within 14 days.
Diving is not suitable for pregnant women, people with heart problems, people with sinus problems or anyone who currently or recently has had an ear infection. Children must be 14 or older to participate.
Underwater Walking is not suitable for pregnant women, people with heart problems, people with sinus problems or anyone who currently or recently has had an ear infection. Children must be 9 and above to participate.
Whitewater Rafting is not suitable for pregnant women or anyone suffering heart or back problems.
Children must be aged 7 and older to participate.
Wild Whitewater Rafting is only suitable for experienced adult rafters.
Ocean Rafting is not suitable for pregnant women or anyone suffering heart or back problems.
Children must be 10 or older to participate.
Waterbom Park waterslides are not recommended for those knowing or suspecting that they suffer from back troubles or any chronic health issues.
Children must be 5 and above to participate in any water sports.
Children aged 5-15 may only participate as a co-pilot with an adult as the driver for Bali Buggy & Bali Quad.
Swimming with the dolphins is not suitable for menstruating or pregnant women.
All other age limits mentioned on The Bali Travels must be abide by. All Bali Tour Companies have the right to refuse anyone not meeting the age restrictions.
Insurance
The Bali Travels is solely a Bali car rental with driver and tour service provider but provide advertising & booking agency as well. By booking activities with us you accept that The Bali Travels will not be held liable for any injury, loss or damage to individuals or property resulting from participating in the activities advertised. However the majority of the Bali Tour Companies advertised on our site offer their own insurance. Please contact us for further details of each companies individual insurance policies.
Payment
Payment can be done using Bank Transfer or Internet Banking upon the reservation confirmed. communication can be done by email, We will provide Bank account information upon the reservation is confirmed. Any reservation is not release if there is no payment after confirmation. Payment system for hotel and villa reservation is based on term and condition for each hotel or villa, we will inform you once you confirm the reservation via email. Payment system for tour and activities need 100% in advance. and no refundable
Refunds
No refund applies if no show or unused services. For tour and other activities no refund applied if you cancel the service
Prices
Prices are quoted in IDR and US Dollars for local and overseas market.
Law of Agreement
This agreement shall be governed by the laws of the Republic of Indonesia.
Any claim or legal action arising relating this agreement will be ruled on the Republic of Indonesia regulations.
